This Refund Policy outlines the conditions under which refunds may or may not be granted for purchases made through this website.
By purchasing any product or service from Sanja Miković – Auralyn, you agree to the terms set forth below.
Last updated: 2025
Owner: Sanja Miković, Wiener Ring 4, 63073 Offenbach am Main, Germany
Email: sanja@auralyn.blog
Thank you for choosing Auralyn.
Please read this Refund Policy carefully before purchasing any digital product or service.
Digital Products (e-Books, PDFs, EPUB, Meditations, Coaching, Downloads)
In accordance with § 356 Abs. 5 BGB (German Civil Code), the right of withdrawal for digital products expires immediately once the download has started or the digital content has been delivered.
By purchasing any digital content on this website, the customer must explicitly agree to:
“I agree to the immediate delivery of the digital content and acknowledge that my right of withdrawal expires upon purchase.”
❗ No Refunds for Digital Products (According to EU Law Art. 16 (m) Directive 2011/83/EU).
All digital products offered on this website – including, but not limited to:
– e-books (PDF, EPUB)
– downloadable meditations
– digital audio files
– online programs
– online coaching materials
– subscription content
are non-refundable once the download, streaming, or access has begun.
This is in full accordance with EU consumer protection law, which states that the right of withdrawal does not apply to digital content once the consumer:
– has started the download or access, and
– has explicitly agreed to waive their 14-day withdrawal right.
During checkout, customers are clearly informed that by purchasing they lose their right to withdrawal under §312f BGB and Article 16 (m) of the 2011/83/EU Directive.
Online Coaching Programs (1:1 or Group)
Refunds are not available once:
– the coaching session has been delivered, or
– the customer has accessed any digital coaching material, worksheets, or recordings.
If a customer schedules a session and fails to attend without notice, the session is considered completed.
Rescheduling Policy:
Appointments may be rescheduled up to 24 hours in advance, free of charge.
No-shows or late cancellations are not refundable.
Memberships & Subscriptions
Subscriptions renew automatically every billing cycle (monthly or annually), unless cancelled before the next billing date.
You can cancel your subscription at any time. Cancellations apply to future payments only.
Upon cancellation, you will retain access until the end of the billing period.
Cancellation stops future payments – past payments are not refundable, including months already accessed or partially used.
No refunds are given for previous subscription periods, even if content was not accessed.
Technical Issues
If you encounter problems accessing or downloading your product, please contact us at:
📩 sanja@auralyn.blog
We will ensure you receive the product you purchased.
However, technical problems do not entitle you to a refund if the content has already been delivered.
Exceptional Cases
Although refunds are not offered for digital content, the following exceptions may apply:
– duplicate purchases
– technical issues preventing access, proven and verified
– accidental multiple charges
In such cases, please contact:
📧 sanja@auralyn.blog
We will review each situation individually.
Unauthorized chargebacks will be disputed.
We kindly ask customers to contact us first, as most issues can be resolved quickly and fairly.
Contact Information
For any questions regarding this Refund Policy, please contact:
Sanja Miković
Wiener Ring 4
63073 Offenbach am Main
Germany
📧 sanja@auralyn.blog
📞 +49 174 452 89 46